How RentClean Is Perfecting Its Planning Processes with BOLD & EPIC Transform and Haufe X360
Smart rental solutions for hygiene and cleanliness—RentClean ensures that hundreds of companies have perfectly equipped restrooms and clean entrance mats. Behind this service lies a highly complex system of scheduling service calls, coordinating partner companies, and managing billing processes.
Together with BOLD & EPIC Transform, this management system has been taken to a new level—automated, precise, and fully integrated into the Haufe X360 ERP solution.
Take service order management via ERP to the next level—with BOLD & EPIC Transform and Haufe X360
In collaboration with BOLD & EPIC Transform, RentClean has completely restructured its ERP processes—from service planning and partner management to billing.
The result: less coordination effort, greater transparency, and a system that reliably maps and manages even complex service concepts.
The Added Value
for RentClean
Calculation of the actual number of service calls per customer and billing period—without manual tracking
All contracts, orders, and documents are organized by customer and stored in the system
Order entry via custom input forms—tailored precisely to RentClean’s processes
The ERP system fully maps the complex service and partner logic
Automated billing runs—eventually overnight without any manual effort
Management of hundreds of concurrent lease and service contracts in a single system
Clear management of service intervals, partners, and services for each customer
5 Questions – 5 Answers About Our Haufe X360 Solution at RentClean
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RentClean offers customized rental and service solutions for hygiene products and dirt-trapping mats—including the planning and coordination of service calls through external partner companies.
The challenge: These processes were managed using a mix of different, unconnected systems.
“The associated management was handled by several programs that were not integrated. This significantly increased the workload,” explains Cornelia Kis-Kadi of RentClean. Especially with customized service intervals and many concurrent customer orders, this setup was increasingly reaching its limits. -
The goal was to significantly increase the automation of complex service planning and billing—without sacrificing the necessary flexibility. With Haufe X360, the company deliberately chose an ERP solution that can be customized and is capable of mapping even complex processes. With BOLD & EPIC Transform, they found the right implementation partner: a team that not only implements systems but truly understands processes and models them precisely. “It was clear to us: We need a system that can map our individual service processes—without compromise,” said Kis-Kadi.
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From the very beginning, the focus was on actual day-to-day work processes. In close collaboration with the users, the key requirements were defined—in particular, the management of service intervals, partner companies, and billing logic. Building on this, the system was modeled step by step and continuously refined in a test environment. Regular coordination and iterative adjustments ensured that the solution fits perfectly with RentClean’s way of working.
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A key factor in the project’s success was its consistent focus on the users. The system was not rolled out “all at once,” but rather was systematically refined and tested in parallel as part of daily operations. Through weekly coordination meetings, requirements could be directly incorporated and implemented—a decisive advantage when mapping such a specialized value chain. Step by step, this led to the creation of a system that is precisely tailored to RentClean’s needs.
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- Service Planning:
The system automatically calculates how many service calls actually take place per customer during the respective billing period—even for complex intervals such as 7-, 14-, or 28-day cycles. - Organization:
New customers, service plans, and partners can be created quickly and in a structured manner. All relevant documents—from contracts to invoices—are available centrally in the system. - Billing:
In the future, invoicing will be largely automated: Haufe X360 generates invoices independently; they only need to be reviewed and sent out.
- Service Planning: